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About Us

At Crossgain Care, our mission is to help those with disabilities live their best lives and chase their dreams. We offer a range of NDIS services that empower our clients to be independent and make progress in a friendly and secure atmosphere. Based in Melbourne, we prioritize your needs and aspirations above all else. We strive to create an inclusive and supportive environment where everyone has the chance to develop their skills, gain independence, and move closer to their goals. Our dedicated team provides personalized support 24/7, 365 days a year, always following strict NDIS guidelines to guarantee top-notch care for our clients.

Crossgain Care Values

Crossgain Care is driven by a clear purpose: to improve the lives of the community we serve in line with the Disability Act of 2006. Our core values shape every choice we make, ensuring we always stay true to our commitment to help and uplift others.

  • Respecting one another

we hold a deep respect for every individual, recognising that each person brings unique strengths and perspectives. We are committed to creating an inclusive environment where everyone is valued and treated with dignity.

  • Reliable

You can count on us to be dependable, truthful, and to steadfastly uphold our commitments to you. Our team is dedicated to not just meeting your expectations, but surpassing them. Trust is at the core of our service, and we take that responsibility seriously. 

  •  Safe environment

Our approachable support workers prioritize open communication and are always ready to hear your thoughts and concerns. We celebrate your uniqueness and strongly encourage you to share your voice with confidence, assuring you that your individual perspective is both valued and respected in our services. 

  • Respecting Privacy

We place utmost importance on confidentiality and handle it with the highest level of seriousness.

Standards of our Services

At Crossgain Care, our aim is to enhance the daily lives of individuals with disabilities by motivating them to become integral and active participants within their communities. Our dedicated team is here to support this effort by providing the following services:

  • Being involved in the community :

Our approach emphasizes active participation of our clients in their communities as a means to bolster their social abilities and facilitate connections with diverse groups of people. We believe that community engagement is key to developing valuable life skills and networks. 

  • Assistance in Meal Prep and Food Requirements:

At Crossgain Care , we are dedicated to accommodating the unique dietary preferences and requirements of all our clients. Our support workers are on hand not only to assist with meal preparation but also to aid with grocery shopping, ensuring a comprehensive approach to nutrition and daily living support.

  • Household Tasks:

We provide essential cleaning assistance in kitchens, bedrooms, bathrooms, laundry rooms and toilets for our participants. 

Maximise the benefits of your NDIS funding.

  • Stay on top of your NDIS plan by regularly reviewing it to ensure you're utilising your budget effectively.
  • Proper management of your NDIS funds can potentially result in surplus money within your budget.
  • Open communication about your aspirations will align expectations and clarify the funding needed to reach your goals.
  • Continuously assess your progress to identify the milestones you've hit and the objectives that still need attention.
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Here's What Our Clients Say:

Dawn – Support Coordinator
Dawn – Support Coordinator
Good communication with Support Coordinator, care and compassion shown to clients, effective collaborative problem solving I appreciate the kind and compassionate approach the Crossgain Care team take with vulnerable people.
Jade - Support Coordinator
Jade - Support Coordinator
Great communication and great knowledge in health care! CCR have exceeded my expectations and always have gone above to ensure participant's needs are met. I really can't fault anything at CCR. I highly recommend CCR to others.
Grace - Participant's daughter
Grace - Participant's daughter
The staff communicate well, they are consistent and aware of the needs of Mum and are always advocating for her best interests. The staff are amazing, we are so grateful.
Rose - Participant's daughter
Rose - Participant's daughter
Everything. I have not one single complaint, only absolutely praise and gratitude for the work you do. As a family, we could not be more grateful to the support staff looking after mum. You are all professional, caring, compassionate and so highly competent. We love you all and are forever indebted to the work you do.
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